While we would love to have a no questions asked returns policy, there are those that would abuse the system, our return policy is below.
We hope it never happens, but occasionally problems do arise. Our Returns Policy or Product Returns is listed below. We will make every effort to resolve any problems you may have. Some problems may take longer to resolve, so please be patient.
Please e-mail all correspondence to [email protected].
All problems and returns must be submitted to us within 30 days after the product has been received or estimated date of delivery.
Reasons for return:
1. Product misprint, broken or damaged.
Any claims for misprinted, damaged or defective items must be submitted within 30 days after the product has been received.
Send us an e-mail to [email protected] of the problem with pictures included. If you need to send photos of the problem, we have noticed that a number of e-mail providers will not send large photos. They won’t even give notice that it was or was not sent, they just drop the e-mail. Please send a smaller but clear picture of the problem. If there is more than one picture, send each picture in a separate e-mail, We suggest a follow up e-mail without photos saying that you sent the photos. We will respond that the pictures have been received.
2. Wrong product sent.
Send us an e-mail of the problem with pictures included.
3. Product wrong size or color.
If a product was sent that was the wrong color or size and the mistake was ours, please notify us and we will correct the problem. If you chose the wrong size or color, we are very sorry we cannot help you.
4. Product not received.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. If a product is returned to us because of an invalid mailing address, we will notify you and request a corrected shipping address from you. The product will be remailed to you.
If the package was marked as delivered by the carrier, but you have yet to receive it, check with your neighbors it may have been left there or check with your carrier.There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should check with the carrier and inquire if any additional details where was it left by the delivery person? For example: “Left under the table on the back porch.”
We are very sorry but products or reshipments that has been shown as delivered, refunds will not be made.
5. Buyers remorse.
We are sorry that you have changed your mind, we cannot however, allow a return for this reason.
6. Color Variations.
Returns because the color is different than shown on the screen. While we take every precaution to display colors on the screen as close to possible to the actual product, many monitors, computer manufacturers, and mobile devices will show their own color schemes and may have either manually or accidentally adjusted by you. As we have no control over this there will be no refund. If we find the negligence is on our side we will gladly provide a refund or replacement.
Please notify us of the problem and we will determine what procedures should be taken after that.
DO NOT do a return until you have been notified to do so.
RETURN ADDRESS IS FOR PRODUCTS ONLY
DIGITAL PARADISE SHOP
11201 Ed Brown Rd,
Charlotte, North Carolina, 28273.